CREATE A SEAMLESS RETURN PROCESS FOR YOUR BUSINESS
In industries where returns are high, it’s crucial to replenish returns stock for resale. Working with Selazar, a reliable return processing expert can:
- Save time
- Resources
- Money
Once a return is received back at the warehouse, it can be inspected and processed in under 2 minutes.
Products are marked in the system to restock and placed back on the shelves ready to be dispatched and re-sold.
Return Robin integrates seamlessly with your Selazar fulfilment platform or as a standalone module.
Why choose Return Robin?
Fast onboarding
Active in just 2 weeks
Dedicated Account Management
Expert insight & custom solutions to attract & retain loyal customers
Returns Data
Rich analytics to manage return reasons and optimise costs
Eco-friendly returns
Single network vehicle from multiple retailers reducing fuel consumption
Reduced packaging waste
Original packaging accepted
Expand as you grow
This scalable solution expands as you grow
Planning for returns is essential
We’ve made reverse logistics quick and easy for our customers because we understand how important it is:
82%
won’t
repurchase
if too hard
67%
check returns
before
purchase
58%
expect
hassle-free
returns
82%
won’t
repurchase
if too hard
67%
check returns
before
purchase
58%
expect
hassle-free
returns
How Return Robin works
Take the guesswork out of reverse logistics and operations, Return Robin offers efficiency and speed with full transparency and tracking of stock throughout the entire journey. In 3 simple steps returns can be collected, checked and replenished.
TAKE THE STRESS OUT OF PARCEL RETURNS
A solution for both your business and your customers
FREE UP OPERATIONS & CUSTOMER CALLS
By allowing your customers to control the returns process, you instantly alleviate pressure on the rest of your business, saving time and money.
LIVE ORDER TRACKING & DATA ANALYTICS
With digital returns online, you have real time insight into why items are being returned, maintaining quality and control.
MAINTAIN CUSTOMER LOYALTY
Did you know that 92% of customers will purchase again from a retailer if the returns process was easy? Supporting brand reputation and keeping your customers happy.
How Return Robin works for Customers
Hassle-free and mobile friendly
Register → Return → Track
Simply Register a Return
To return an item, your customers can use our returns portal, Return Robin to make their return(s). Customers simply add their order reference and the email address that was used for the order.
Select a preferred return method
The customer can choose between home collection or drop-off for their return(s). The easy-to-follow, step by step guide walks customers through entering the required information.
Track Returns and Return History
They then add the item, the reason for the return, and click “create return.” Customers can track and monitor the progress of their return. Once the package has reached our warehouse it gets reviewed, restocked, and the refund is issued.
3 ways to reduce customer returns for your ecommerce business
Here’s an insight into why customers make returns and how to take steps to reduce them. From choosing the right packaging and what to include in product descriptions, to how to ensure you are meeting customer expectations.
Read more