In a land where economic uncertainty looms like a cloud on the horizon, large enterprise online brands in the UK are facing a cost-of-living crisis that could make even the thriftiest CFOs break into a sweat. With inflation on the rise and consumers tightening their purse strings, it’s no wonder profits are feeling the pinch.   

This article reveals a cost-saving idea that can pump more life into your business and increase cash flow, which is: outsourcing eCommerce order fulfilment. By joining forces with seasoned third-party logistics providers (3PLs) like Selazar, savvy brands can outsmart the budget blues, streamline operations, and propel their profits to new heights. So, grab your calculators and tighten your belts, because in this blog, we’ll discuss the current economic landscape, unveil the superpowers of outsourcing, and show you why Selazar is the caped crusader your bottom line needs. 

 

 Table of contents

1) The rising importance of cost efficiency  

2) The benefits of outsourcing eCommerce order fulfilment 

3) Leveraging third-party logistics providers (3PLs) for UK fulfilment services 

4) Key cost savings achieved through outsourcing 

5) Choose Selazar as your expert UK fulfilment services partner 

 

 

UK Fulfilment Services for Large Enterprise Online Brands

 

1) The Rising Importance of Cost Efficiency  

In today’s uncertain economic landscape, cost efficiency has emerged as a crucial factor for businesses aiming to thrive and sustain profitability. With ever-changing market conditions and increasing competition, organizations face the constant challenge of trimming unnecessary expenses while maintaining their competitiveness. The ability to streamline operations and optimize costs has become paramount, and businesses are realizing that cost efficiency is no longer a luxury but a necessity.

To remain competitive, companies must proactively identify areas where expenses can be reduced without compromising the quality of their products or services. By analysing their operations, businesses can identify inefficiencies and implement cost-cutting measures. This includes scrutinising all aspects of the value chain, from procurement and production to distribution and order fulfilment.  

Energy costs UK 

The surge in energy costs has created a ripple effect across various industries in the UK, compelling businesses to make tough choices. Among the hardest hit are transport companies, grappling with soaring fuel expenses that significantly amplify the cost of operating their vehicles. In turn, this poses a formidable challenge for employers who must navigate the concerns and anxieties of their workforce. News reports vividly depict businesses grappling with the need to downsize their staff in order to manage the increased expenses. 

Furthermore, the rising prices of equipment and materials add to the burden, making production more costly. As a result, businesses may find themselves compelled to adjust their pricing models to reflect these changes and maintain profitability. 

The current landscape presents a multitude of challenges, but with resilience and adaptability, businesses can weather this storm. By closely assessing their operations, seeking innovative solutions, and fostering open communication, companies can find ways to mitigate the impact of rising energy costs. Together, we can navigate this complex terrain and emerge stronger, ensuring sustainable growth and success. 

3PL services to the rescue

For large online brands, one area that plays a pivotal role in cost optimisation is eCommerce order fulfilment. As a third-party logistics brand, our organisation is well-positioned to support online brands in achieving their cost-efficiency goals. By providing efficient and streamlined UK fulfilment services, we can help businesses reduce warehousing costs, minimise shipping expenses, and enhance overall operational efficiency.

Ecommerce order fulfilment involves various aspects such as inventory management, order processing, packaging, and shipping. By leveraging technology and expertise in logistics, we help online brands optimise these processes. This includes optimising warehouse layouts, implementing inventory management systems, and utilising data analytics to forecast demand accurately. Furthermore, by leveraging our network and expertise in shipping and logistics, we can negotiate better rates with carriers, thus reducing shipping costs for our clients. 

 

2) The Benefits of Outsourcing Ecommerce Order Fulfilment
 

Outsourcing eCommerce order fulfilment has become a popular strategy for large enterprise online brands. This concept involves entrusting the entire process of inventory management, order processing, packaging, and shipping to a specialised third-party logistics provider. The advantages of outsourcing eCommerce order fulfilment are manifold.

Firstly, outsourcing allows businesses to tap into the expertise and experience of 3PLs. As a third-party logistics brand, our organisation possesses a deep understanding of the complexities of eCommerce order fulfilment. We have the knowledge and resources to implement best practices, utilise advanced technologies, and optimise processes to ensure efficient and accurate order fulfilment. By leveraging this expertise, online brands can benefit from streamlined operations, reduced errors, and improved customer satisfaction.

Scalability is another significant advantage offered by outsourcing. As online brands grow and experience fluctuations in order volume, managing fulfilment in-house can be challenging and costly. However, by partnering with a 3PL, businesses gain access to scalable infrastructure and resources. Whether there is a surge in demand during peak seasons or a need for international expansion, a reliable third-party logistics provider can adapt to these changes seamlessly. This flexibility allows online brands to focus on their core competencies while leaving the complexities of fulfilment to the experts.

Cost-effectiveness is a key factor driving the outsourcing trend. Managing eCommerce order fulfilment in-house requires significant investments in warehousing facilities, technology systems, and manpower. However, by outsourcing to a 3PL, businesses can eliminate or minimise these capital expenses. Third-party logistics providers already possess the necessary infrastructure, WMS software, and skilled workforce to efficiently handle order fulfilment operations. By leveraging economies of scale and expertise, they can often achieve cost savings in areas such as warehousing, transportation, and labour. This cost-effectiveness translates into improved profitability and competitive pricing for online brands. 

 

3) Leveraging Third-Party Logistics Providers (3PLs) for UK fulfilment services
 

Switching to a reliable and trust worth third-party logistics provider in the UK is a smart way to leverage results for your business. 3PLs offer a comprehensive range of services designed to meet the unique needs of large enterprise online brands. 

Warehousing facilities are strategically located to ensure efficient storage and distribution of products. State-of-the-art infrastructure and advanced inventory management systems effectively handle large volumes and optimise stock levels. Outsourcing these responsibilities significantly reduces overhead costs associated with maintaining your own storage facilities. 

In addition to warehousing, 3PLs excel in order processing and eCommerce fulfilment. Experienced logistics providers employ cutting-edge technology to streamline the entire order management process: from receiving orders to picking, packing, and shipping. From efficient order processing to custom packaging, rapid next day delivery, brands can scale quickly while increasing cost savings. 

To relay the underlying message here, partnering with a 3PL provides the cost savings and efficiency gains needed for large enterprise online brands. Free up your valuable time and resources. By leveraging assets for scale, Selazar can optimise resources and achieve cost savings in areas such as storage, transportation, and labour. This cost-effectiveness translates into improved profitability for businesses, allowing them to allocate resources to other critical areas of their operations. This could be other core competencies such as marketing, product development, and customer engagement. 

 

4) Key Cost Savings Achieved through Outsourcing
 

Outsourcing eCommerce order fulfilment can lead to significant cost savings for businesses in several key areas. One of the primary cost-saving benefits is the reduction in overhead expenses. By outsourcing warehousing to a third-party logistics provider like us, online brands can eliminate the need for renting and maintaining their own warehouse space. Warehouse rent can be a substantial financial burden, especially for large enterprise brands with an extensive inventory. Outsourcing allows businesses to leverage our existing warehouse facilities, benefiting from shared space and spreading the costs across multiple clients. 

Another area of cost savings is staffing. Managing an in-house fulfilment team requires recruiting, training, and managing employees, which can be time-consuming and costly. By outsourcing order fulfilment to a trusted third-party logistics provider, businesses can eliminate the need for hiring and maintaining a dedicated fulfilment staff. Our experienced team handles all aspects of order processing, packaging, and shipping, reducing the labour costs associated with maintaining an in-house team. 

Equipment maintenance is another expense that can be minimised through outsourcing. Fulfilment operations often require specialised equipment and technology systems, which can be costly to purchase and maintain. By partnering with a third-party logistics provider, online brands can leverage their existing infrastructure, including equipment and technology systems. This eliminates the need for businesses to invest in expensive equipment and the associated maintenance costs, resulting in substantial savings. 

Additionally, outsourcing allows businesses to benefit from economies of scale. As a third-party logistics provider, we have a wide network of clients, allowing us to optimise resources and achieve cost savings through shared facilities, transportation, and technology systems. By consolidating orders and streamlining supply chain management, we can leverage our scale to negotiate better rates with carriers and suppliers. These cost advantages can be passed on to our clients, resulting in significant savings in transportation costs and procurement. 

 

5) Choose Selazar as your expert UK fulfilment services partner
 

In today’s competitive business landscape and economic climate, cost optimisation has become crucial for the success and sustainability of large enterprise online brands. In this article, we have explored the rising importance of cost efficiency and highlighted the benefits of outsourcing eCommerce order fulfilment. By partnering with a trusted and experienced third-party logistics provider like Selazar, businesses can unlock substantial cost savings and operational improvements. 

To summarise, outsourcing eCommerce order fulfilment offers numerous advantages, including reduced overhead costs such as warehouse rent, staffing, and equipment maintenance. By leveraging the expertise, scalability, and cost-effectiveness of a 3PL, businesses can: Streamline their operations, improve order accuracy, and enhance customer satisfaction. The success stories of companies like LinenBundle and Buddy & Lola demonstrate the tangible benefits achieved through outsourcing to Selazar. They experienced significant cost savings, increased efficiency, and higher customer retention rates. 

As CFOs and financial directors and the like, it is crucial to explore opportunities for cost optimisation within your organisation. Selazar presents a compelling solution for large enterprise online brands seeking to maximise their cost-saving potential. By partnering with Selazar, you can tap into their extensive knowledge, scalable infrastructure, and advanced technology systems to optimise your eCommerce order fulfilment processes. 

Don’t miss out on the opportunity to unlock substantial cost savings for your business. Contact Selazar today for a consultation and discover how our tailored solutions can drive your company’s financial success. Contact Selazar for more information on our comprehensive range of services and how they can help you achieve cost efficiency and competitiveness in the dynamic eCommerce landscape. Make the smart choice and choose Selazar as your trusted 3PL provider for UK fulfilment services. 

Customer experience in third-party logistics” refers to the interactions and overall experience that customers have when using third-party logistics services for their last mile (or final mile) delivery needs. As 3PL providers, we play a critical role in the supply chain by managing transportation and delivery of goods on behalf of our clients. The final mile delivery (the last leg of the supply chain process) is a crucial touchpoint that can make or break online brands as well as the end customer experience.  

This article will explore the key elements that contribute to a positive customer experience in 3PL services for businesses and the end consumer. This includes the challenges that customers face, and how businesses can measure and improve their customer experience practices to drive growth and success in the industry. 

 

Table of contents 

 

1) Understanding the last-mile delivery customer 

2) Key elements of a positive customer experience 

3) Measuring and improving customer experience 

4) 3pl last mile delivery summary 

  

Understanding the last mile delivery customer 

Third-party logistics (3PL) providers are the unsung heroes of the final mile delivery process. We ensure that products and goodies arrive at your customer’s doorstep, rain or shine. But have you ever wondered what makes for a great delivery experience? Well, it all starts with understanding the characteristics and preferences of final-mile delivery customers. 

Customers are unique individuals, and they value different delivery options, such as same-day or next-day delivery. In fact, more than 50% of online customers will cancel their order or abandon their purchase from a store if you fail to provide them with fast delivery. This is one of the most critical elements of the modern customer. They also care about transparency and reliability, convenience and sustainability. 

Sustainable shipping 

Eco-friendly delivery options are becoming increasingly popular. Understanding this specific preference, businesses can tailor their brand and 3pl services to meet customer needs and improve the overall customer experience. Selazar for example, uses plastic-free alternatives for shipping all inserts and product packaging. This touchpoint matters not only to us but many of the brands we represent as well – plus their eco-friendly customers. A good 3PL focuses on the full 360 experience for businesses and the end consumer. That means products plus carbon-responsible solutions – plus convenient returns management. 

 

End customer pain points last mile delivery

Understanding improved customer service in last-mile delivery is to know fundamentally what is not working. Some of the most popular customer pain points in relation to shipping and delivery include: 

1. Late or delayed deliveries 
2. Inaccurate or incomplete delivery information 
3. Missed deliveries 
4. Damaged or lost deliveries 
5. Lack of flexibility for delivery options  
6. High delivery costs 

A good forward-thinking 3PL will know how to spot potential issues ahead of time and integrate solutions prior – being active instead of reactive. A responsible customer-focused 3PL will always also be on the lookout for cost-efficient smart strategies on behalf of their clients and end customers. This includes something as simple as improved route optimisation for picking and packing. With Selazar, our proprietary cloud fulfilment and tech-forward 3PL processes improve warehouse functions and thus delivery times while also reducing the risk of missed deliveries. We invest in our own unique technology to make warehouse management and last-mile delivery more efficient. Using real-time tracking and data analytics, we can also monitor and improve the quality of the delivery process. But this isn’t everything of course – such as feedback. Customer feedback is also essential in improving the final mile delivery experience.  

 

Customer feedback in third party logistics

Customer feedback is essential for any enterprise. By asking for feedback, providers can gain valuable insights into areas for improvement and address any issues that may arise. Customer feedback will spark the development of new delivery options or services that better meet customer needs. For businesses, this means having real-time updates for their deliveries within a warehouse setting (from the point of purchase to the moment of product dispatch). For the end consumer it means having the capability to also track their orders to their doorstep. By prioritising the overall customer experience from brand to the end customer, the implementation of these processes (from feedback) to improve final mile delivery will keep businesses competitive. Feedback helps providers stand out in the market and build strong, long-lasting relationships with customers. Not only will businesses create ravings fans, but brand retention rates for the end customer will improve.  

With a focus on enhancing efficiency, promoting sustainable 3pl practices, meeting Service Level Agreements (SLAs), and developing innovative warehouse management techniques, Third-Party Logistics providers will be poised to adapt to the evolving landscape of online delivery – while changing the landscape of eCommerce fulfilment on behalf of their clients.  

 

Key elements of a positive customer experience  

For 3PL clients

Providing a positive customer experience is critical for businesses to succeed. To deliver an exceptional customer experience, there are several key elements 3PL providers need to prioritise for their clients. These include: 

1. The quality of the services being delivered  
2. Ease of use and convenience 
3. Responsiveness to customer needs
4. Technological capabilities  
5. Full 360 experience from shipping to returns  

From custom packaging to reverse logistics and next-day delivery, it all matters. Consistency is key in these areas, and 3PLs can foster better relationships with their customers and improve last-mile delivery for brands – making it easier for them to focus on growth. The more value a 3PL provides, the more value brands get.

Brands also want flexible options for payments. They don’t want annual costs and administrative fees. They don’t want to be penalised for stock that doesn’t move too rapidly. They want clear 3pl payment options, extended credit terms, and a clear path to positive cash flow by reducing costs and eliminating insidious charges like profit sharing – such as many frustrated clients with FBA. 

For the final mile customer 

One of the most crucial factors contributing to a positive customer experience is communication. Customers want to know:  

1. Where their package is and when it will arrive. By providing real-time tracking and proactive updates throughout the delivery process, 3PL providers can keep customers informed and engaged.  
2. Transparency. Customers want to trust that their package is being handled with care and that any issues will be resolved quickly and efficiently. If there is an issue – it should be made known – then rectified, such as later than expected delivery times. 
3. Accurate delivery estimates and reliable information. Sometimes late delivery happens, but this should be avoided as much as possible, for reliability matters to the end customer. This is mandatory for building trust and ensuring a positive customer experience. 

Best practices in customer experience management overall include proactive communication and responsiveness, customised options, convenience, and a commitment to continuous improvement.   

 

Measuring and improving customer experience 

Measuring customer experience is essential to understand how well you’re meeting customer expectations and can then identify areas for improvement. There are several metrics used to measure customer experience, including customer satisfaction scores, net promoter scores, customer effort scores, and churn rates. These metrics provide valuable insights into how customers perceive the delivery process and help 3PL providers make data-driven decisions to improve the overall customer experience. By analysing these metrics and identifying trends, businesses can identify areas of weakness and implement changes to enhance the overall customer experience. 

The benefits of measuring customer experience are clear – it helps companies stay competitive and grow their businesses. By delivering a positive customer experience built on constant auditing and feedback, 3PL providers for example will solidify customer loyalty. Then, their clients will solidify more customers and grow their brands. Satisfied customers are 81% more likely to recommend providers to others, resulting in increased referral business. Measuring customer experience will also help businesses of all kinds identify cost-saving opportunities and optimise their operations, leading to improved efficiency and profitability. 

 

3PL services 

To improve the customer experience, 3PL providers should be leveraging technology and automation. Real-time tracking and notifications provide customers with accurate and up-to-date information about their delivery, reducing the risk of missed or delayed deliveries. Ease of contact also matters. 

Good communication means phone calls with dedicated account managers or online chat services that provide customers with immediate support and resolution to their queries or concerns. There is nothing more frustrating for a customer to have an issue and then have to spend copious amounts of time trying to resolve it. Immediate communication and personal service will always matter, despite advances in technology.  Also, better technology to streamline operations.

Automated cloud fulfilment technology offers several benefits. By leveraging cloud-based systems and automation tools, companies can streamline their operations and reduce costs, while also improving accuracy and speed of order fulfillment. This can lead to faster delivery times and more satisfied customers. Additionally, cloud-based systems provide real-time visibility into inventory levels and order status, enabling companies to better manage their supply chain and respond quickly to changing demand.

Additionally, 3PL providers can leverage data analytics and machine learning algorithms to optimise delivery routes and schedules, leading to faster delivery times and increased accuracy. By embracing technology and automation, 3PL providers will not only improve the customer experience but also reduce costs and streamline their operations 

 

3PL last mile delivery summary 

In conclusion, the customer experience in third-party logistics is a critical factor that can make or break a business in the industry. Last mile delivery customers have high expectations when it comes to the timely, accurate, and transparent delivery of their goods. To meet these expectations, businesses need to prioritise communication, transparency, and accuracy in the delivery process. By measuring and improving the customer experience, businesses can drive growth and success in the industry. This includes leveraging technology and automation, gathering customer feedback, and adopting best practices in customer experience management. Ultimately, businesses that focus heavily on customer experience will not only satisfy their customers – but also create a competitive advantage and position themselves for long-term success in their industry. Contact us for your eCommerce fulfilment needs today. 

The 3PL logistics service industry is constantly evolving, driven by new technologies and innovations that are changing the way goods are managed and delivered. From automation and cloud computing to blockchain and the Internet of Things (IoT), these new technologies are transforming the 3PL landscape and shaping the future of logistics. In this blog, we will explore some of the innovations driving change in the 3PL industry – in relation to inventory management, shipping and delivery, and order processing. We will discuss how they are being used to improve efficiency, reduce costs, and provide better customer service. Plus, some future innovations to consider.

 

Table of contents 

 

1) Micro Hubs for eCommerce fulfilment  

2) Blockchain technology for 3pl logistics services 

3) Autonomous vehicles

4) 3pl Cloud fulfilment technology and automation  

5) Smart warehouse management and AI 

6) Future-focused solutions for 3pl logistic services 

 

3pl logistics service industry: Innovations that will shape the future of eCommerce fulfilment

 

Micro Hubs for eCommerce fulfilment 

Micro hubs are increasingly gaining popularity as more 3PLs work with several service providers to increase the quality of final mile delivery – especially within large metropolitan areas. Within the third-party logistics realm, micro hubs represent a nimble solution for managing the storage and distribution of goods on behalf of clients. These scaled-down distribution centres or fulfilment centres boast strategic locations in close proximity to urban areas, facilitating faster delivery times for prospective clients. While smaller in size than traditional fulfilment centres, micro hubs serve as a crucial intermediary between warehouse storage and the final destination. 

By promoting more localised and efficient distribution of goods, micro hubs successfully minimise transportation expenses and expedite the delivery process. Moreover, their versatility empowers 3PL logistics service companies to offer personalised and adaptable services, allowing for the storage and management of a diverse array of products in a single location and the rapid response to demand fluctuations and inventory shifts. 

At Selazar, we are proud to introduce an exciting new partnership with Xero, an emission-free fulfilment solution that offers several micro hub distribution centres in 15 cities around the UK. Our integration not only improves same-day and next-day delivery for our clients, but it’s zero-emission eco-friendly delivery – something that will be a cornerstone of sustainability for the logistics industry moving forward.  

All in all, the role of micro hubs in the 3PL industry cannot be overstated, as they optimise supply chain operations, reduce costs, and heighten the overall customer experience. 

 

Blockchain technology for 3pl logistics service industry 

Looking to the future, blockchain technology has the capacity to revolutionise the third-party logistics (3PL) industry. If you’re not aware, blockchain technology is a digital ledger for transactions that are secure and anonymous. This technology can improve the tracking of goods and managing supply chain operations. Here’s how blockchain technology can be expected to be used for 3PL in the future: 

1. Traceability and Transparency: Blockchain technology provides a permanent and tamper-proof ledger of all transactions, which can be used to track goods as they move through the supply chain. This enables 3PL companies to provide their customers with real-time visibility into the location and status of their goods, improving transparency and accountability.

 

2. Smart Contracts: Blockchain technology can be used to automate and streamline contract execution between different supply chain partners. For example, a smart contract could automatically trigger payment to a carrier once a shipment is delivered, reducing the risk of disputes and ensuring timely payment. 

 

3. Improved Security: Blockchain technology offers a high level of security, as each transaction is verified and recorded on multiple nodes in the network. This makes it much more difficult for hackers to manipulate the system, reducing the risk of fraud and other security threats. 

 

4. Data Sharing: Blockchain technology enables the secure sharing of data between different supply chain partners, reducing the risk of data breaches and improving data accuracy. This can help to improve collaboration and coordination between different supply chain partners, reducing the risk of delays and inefficiencies. 

 

5. Cost Savings: By automating many of the manual processes involved in 3PL operations, blockchain technology can help to reduce operational costs and improve overall efficiency. For example, by reducing the need for paper-based records, blockchain technology can help to reduce the costs associated with manual data entry and storage. 

 

Overall, blockchain technology has the potential to significantly improve the 3PL industry by providing a secure, transparent, and efficient platform for managing supply chain operations. However, it is important to note that blockchain technology is still in the early stages of adoption in the 3PL industry, and it will likely take some time before its full potential is realized. 

 

Autonomous vehicles

With the rise of e-commerce and the increasing demand for faster and more efficient delivery services, the 3PL industry is constantly seeking innovative solutions to meet consumer needs. One of the most promising solutions is the use of autonomous vehicles for delivery, which have the potential to significantly transform the entire logistics industry.

Autonomous vehicles, also known as self-driving cars or driverless cars, are equipped with advanced sensors, cameras, and algorithms that enable them to operate without human intervention. According to a report by Allied Market Research, the global autonomous vehicle market size was valued at £42 billion in 2019 and is projected to reach £446 billion by 2026, growing at a CAGR of 39.47% from 2019 to 2026. The use of autonomous vehicles in the 3PL industry can offer several advantages, such as improving delivery speed and efficiency, reducing labour costs, enhancing safety, improving route optimisation, and providing better tracking and monitoring of shipments.

In terms of delivery speed and efficiency, autonomous vehicles can operate 24/7 without breaks or rest, which can significantly improve delivery times and efficiency. This can be particularly beneficial for time-sensitive deliveries and last-mile logistics. The reduced need for human drivers also means reduced labour costs for 3PL providers.

Autonomous vehicles can also be programmed to take the most efficient route to a destination, reducing delivery time and fuel costs. Additionally, they can be equipped with sensors and GPS tracking devices, providing real-time tracking and monitoring of shipments, improving supply chain visibility, and reducing the risk of lost or stolen shipments.

Overall, the adoption of autonomous vehicles in the 3PL industry has the potential to revolutionise the way logistics companies operate. While there may be challenges and limitations to overcome, the benefits of autonomous vehicles are likely to drive significant changes in the industry, making it more efficient and cost-effective for businesses while providing faster and safer delivery services for consumers.

3pl cloud fulfilment technology and automation 

Cloud fulfilment automation refers to the use of cloud-based software systems to automate and manage the various processes involved in third-party logistics (3PL) fulfilment. This technology enables 3PL companies to streamline their operations, improve efficiency, and provide better customer service. 

As a forward-thinking 3PL, we know customers want modern solutions to modern problems. That’s why we offer proprietary technology to allow businesses to control and manage their inventory from anywhere. Controlling the technology that makes this possible will allow Selazar to be flexible and reactive to changing market conditions.  

Here’s a step-by-step explanation of our 3PL cloud fulfilment automation: 

Inventory Management 

Our cloud-based software system is connected to our inventory management system, which allows for real-time updates on the availability and location of goods. This information is then used to automatically schedule orders for fulfilment. This empowers our clients to have real-time visibility from their laptops. 

 

Order Processing 

When an order is placed, the cloud-based software system automatically retrieves the necessary information from the customer’s order, including the shipping address and payment information. The system then generates a packing slip and shipping label, which is then sent to the fulfilment centre warehouse for processing. 

 

Picking and Packing 

The software is also integrated with automated picking and packing systems – used to streamline warehouse operations in the retrieval process quickly and efficiently. Once the items are packed, the system generates a shipping label and sends the order information to the shipping carrier. 

 

Shipping and Tracking 

On top of all of this, the technology helps improve the shipping process with real-time updates and notifications. The integration includes tracking and delivery confirmation with availability for customer updates and delivery status. 

 

Returns and Refunds 

The cloud-based software system can also handle the return process, including the generation of return labels, tracking of returns, and processing of refunds. Our new Return Robin service is already being utilised to make returns possible from home or at the office– something that is innovating the eCommerce space and logistics industry. 

By automating these processes, cloud fulfilment automation enables us to reduce manual errors, improve order accuracy, and provide better tracking and customer service. Additionally, the cloud-based nature of the technology makes it easily accessible from anywhere with an internet connection, making it more convenient for brands to manage their operations remotely. 

 

Smart warehouse management and AI 

Technology-led smart warehouse management refers to the use of advanced technologies to manage and optimise the operations of third-party logistics (3PL) warehouses. The goal of this technology is to improve efficiency, accuracy, and productivity by automating and streamlining many of the manual processes involved in warehouse management. 

Smart warehouse management systems use computer-generated devices and other technologies to track inventory in real time, providing an accurate picture of stock levels and enabling automated replenishment. Automation technologies also streamline manual tasks in the warehouse, such as picking and packing processes, which improves efficiency and reduces typical errors. For example, our proprietary technology analyses and chooses picking routes for warehouse employees to reduce travel time and empower quicker delivery. This is smart warehouse management that will only improve in time and surpass typical warehouse operations – resulting in happier customers. 

 

The implementation of human based service combined with technological oversight provides Selazar a 99.9% pick and pack accuracy rate. 

 

Utilising a network of connected devices that can track and monitor goods as they move through the warehouse is a modern solution to inefficient antiquated warehousing methods. On top of this, the data captured can be used to optimise warehouse operations, improve inventory accuracy, and reduce the risk of stockouts.  

AI and machine learning technologies can also be used to analyse warehouse data and make recommendations for optimizing operations – such as identifying areas for improvement and predicting future demand. Also, cloud computing can be used to store and manage warehouse data, making it easily accessible from anywhere with an internet connection. This enables innovative 3PL companies to manage their warehouse operations remotely and in real-time. 

Technology-led warehouse management enables a 3PL like us to improve the efficiency, accuracy, and productivity of our warehouse operations, providing better customer service and a competitive advantage. Cloud fulfilment innovation is currently available with some of the best UK 3PLs such as Selazar, and will continue to innovate and shape the future of eCommerce fulfilment. 

 

Future-focused solutions for 3pl logistics service industry

In conclusion, the 3pl logistics service industry is on the cusp of a technological revolution, with exciting new innovations emerging that will change the face of 3PL and eCommerce fulfilment as we know it. From the adoption of smart technology and machine learning to improve supply chain efficiency, the future of logistics is looking brighter and more innovative than ever. As these new technologies continue to mature and become more widely adopted, we can expect to see significant improvements in delivery times, cost-effectiveness, and overall customer satisfaction. Contact Selazar today for a free discovery call so we can learn more about your business and eCommerce fulfilment needs.  

Choosing the right third-party logistics (3PL) provider is a crucial decision for any business that wants to streamline its supply chain and focus on its core competencies. However, as your business grows and evolves, you may find that your current 3PL provider no longer meets your needs. In such cases, switching to a new provider can be a daunting prospect, requiring careful planning, communication, and execution. In this blog post, we’ll provide you with a step-by-step guide to help you make a smooth transition to a new 3PL provider.  

From identifying your needs to conducting due diligence, negotiating the contract, and implementing the new solution, we’ll cover all the essential steps involved in the process. So, whether you’re switching providers to save costs, improve service levels, or scale your business, this guide will provide you with the insights and tools you need to ensure a successful transition. 

 

Table of contents 

 

1) Leaving your current 3PL provider 

2) Identifying your 3pl fulfilment requirements 

3) Requesting proposals 

4) Negotiating contracts 

5) Implementation and transition 

6) Switching 3pl providers 

 

Leaving your current 3PL provider 

So, you’re ready to break up with your 3PL provider. While it’s never easy to end a business relationship, it’s important to have a solid plan in place to ensure a smooth transition to a new provider. Here are the steps you should take: 

Review the current contract  

Take a close look at your current contract with your 3PL provider to understand the terms of the agreement, including the notice period required for termination and any other obligations or liabilities. You don’t want to get caught off guard.  

Decide your leaving date 

So, when can you leave your current provider? This is important to understand early. The answer to this question will depend on the specific terms of the contract between you and the 3PL. Some 3PL contracts may include clauses that require your business to pay fees or penalties for terminating the contract early, while others may allow for termination without additional costs. Before moving to a new 3PL, you need to know approximately when you can exit your current one. 

 

Identify your logistics requirements 

Identify your requirements when switching to a new 3PL provider. Conduct a gap analysis to determine where your current 3PL provider was falling short and demand any issues be rectified when switching to a new one. Make sure to define your current and future logistics needs. Consider factors such as: 

1. Volume requirements
2. Delivery time frames 
3. Service levels 
4. Technology capabilities  
5. Communication 
6. Fulfilment centre capacity 
7. Locations 
8. Industry expertise 
9. Customer service 
10. Custom packaging 
11. Courier network 
12. Eco-friendly capabilities  
13. Returns logistics needs 
14. Fixed costs vs variable costs 
15. Labelling requirements 

 

This list will help you decide on some of the most crucial needs. The point is to have clarity before moving onto the next 3PL – so you don’t fall short again.  

 

Research potential 3PL providers 

Conduct market research to identify potential 3PL providers that can meet the requirements you’ve outlined and updated. You can start by looking online for 3PL providers that are a good fit for your business and industry. Make sure they have experience working with businesses similar to yours, have good qualifications, and have customer reviews.  

Get referrals and recommendations by reaching out to other businesses in your industry. You could also attend industry events, such as trade shows and conferences, and network with other businesses in the market. 

 

Request proposals  

Based on your research and requirements, develop an RFP (request for proposal) that outlines your specific needs and expectations. This will help potential 3PL providers understand what you’re looking for and provide detailed proposals that meet your needs. 

Include a description of the services you require, plus volumes, locations, delivery times, and any special requirements or constraints. Be sure to also include a deadline for responses. 

Next, evaluate your proposals and decide on the best solution. Before making a final decision, it would also be prudent to conduct site visits of the fulfilment centres. This way, you feel completely comfortable with making a final decision. 

 

Negotiating a contract with a new 3PL 

Once you’ve identified a new 3PL provider, you will need to start negotiating a new contract. Here are some key things to remember when negotiating. 

1. Clearly define your requirements 
2. Understand pricing and fees 
3. Review service level agreements (SLAs) 
4. Clarify communication channels 
5. Understand liability and insurance coverage 
6. Negotiate contract terms 

 

Implementation and transition  

Now that you know where you’re going next, you are finally ready to leave your current 3PL provider. This is where you provide your John Dear letter. This is where you say it’s not you it’s me. It’s time to provide notice of your intent to leave the contract (or pay to terminate).  

Now you can start implementing a plan to transition. You should develop a sound project plan, communicate processes with your team and new 3PL, and apply safeguards to monitor and evaluate your new move.  

Make your 3pl switch seamless 

To ensure a smooth and seamless transition to a new 3PL while minimising any potential disruption in service to your customers, it is advisable to engage in proactive measures. Collaboration with your current 3PL is key in coordinating the transfer of inventory, data, and other critical information, allowing for a streamlined and efficient transition. 

It is also prudent to send a new batch of stock to your new 3PL provider to avoid any inventory shortages or delays in delivery during the transition period. In the event of any potential impact on service, it is imperative to keep customers informed of any changes and disruptions. 

Furthermore, technological implications must be considered, including the need to update and upload product information prior to inbound stock processing (ISP). For example, Selazar offers a unique fulfilment software for cloud-based fulfilment that can be utilised from anywhere – to facilitate a smooth digital transition to them prior to the physical transition. Product information, such as SKU information and business details, will need to be added prior to ISP. 

 

Key takeaways for switching 3PL providers: 

• A successful 3PL provider switch requires careful evaluation of your current provider, identification of your business requirements, and thorough research of potential providers. 

• Requesting proposals and negotiating contracts are critical steps in the process, as is effective implementation and transition planning. 
• By following a step-by-step approach, you can minimise disruption to your supply chain operations and ensure a successful transition to your new 3PL provider. 

 

Ready to make the 3PL switch to Selazar? 

 With our cloud-based fulfilment and tech-forward approach, we offer a seamless and efficient solution to your logistics needs. Our team of experts are dedicated to delivering outstanding customer service and ensuring that your products are delivered with speed and precision. If you’re currently deciding to switch your 3PL provider, Selazar is offering to move your stock and cover the costs before June 30th, 2023 – allowing possible savings of up to £10,000.  

With Selazar, you can be confident that your logistics operations are in good hands. So why wait? Switch to Selazar and experience the benefits of a truly advanced 3PL provider. Contact us today.

As a business expands and matures, so too does the complexity of its logistics requirements. For companies that rely on third-party logistics (3PL) providers to manage their warehousing, distribution, and transportation needs, it’s not uncommon to discover that their current provider is no longer capable of meeting their evolving demands. Indeed, there are several indicators that suggest it may be time to reconsider your 3PL partnership. Here, we outline five of the most prevalent signals that it’s time to explore other options. 

 

Table of contents 

 

1) Poor 3pl service levels 

2) Fulfilment centre stock limits and growing pains 

3) Lack of logistics expertise 

4) Price concerns for your 3pl services 

5) Communication breakdowns around your fulfilment needs 

6) Is it time to switch 3pl providers? 

 

5 Signs It’s Time to Switch Your Third-Party Logistics Provider  

 

1) Poor 3pl service levels  

Let’s face it, when it comes to logistics, service levels are everything. According to a recent study, nearly 80% of companies cited service level as the most important factor when selecting a 3PL provider. So, if your current provider is consistently falling short of your expectations, it’s time to start exploring other options. Late deliveries, inaccurate inventory counts, and poor communication are all tell-tale signs that your current provider may not be up to the task.  

Late or delayed deliveries will result in lost sales and unhappy customers. As well inaccurate or incomplete orders will lead to customer complaints. Your need efficiency and professional logistics operations that are flexible and will cater to your specific needs with 3PL account management, convenient cloud fulfilment technology, custom packaging and more. 

If your 3PL is unable to make the necessary adjustments for your business, it’s time to cut ties and find a new partner who can deliver the level of service your business deserves. After all, in today’s fast-paced business environment, time is money, and your logistics operations simply can’t afford to be held back by subpar service levels. 

 

2) Fulfilment centre stock limits and growing pains  

 

Ah, the joys of growing pains. As your business blossoms, you may start to notice that your current 3PL simply can’t keep up with the sheer volume of your logistics needs. Maybe they’re running out of warehouse space to store your ever-expanding inventory, or perhaps they don’t have enough personnel to keep excess stock flowing smoothly. Whatever the case may be, if you find yourself consistently hitting capacity limits & storage hiccups, it’s a sign that it’s time to start scouting for a provider that can scale with you. After all, you don’t want to be held back by a provider who can’t keep up with your growth trajectory.  

A recent survey by Supply Chain Dive found that 84% of shippers believe that a 3PL’s ability to scale with their business is a critical factor in selecting a provider. So, don’t let capacity constraints hold you back from achieving your full potential. Find a provider who can grow with you and watch your business soar to new heights. 

 

3) Lack of logistics experience  

 

In the world of logistics, specialisation is key. Every business has unique logistics requirements and finding a third-party logistics (3PL) provider that has the necessary expertise to handle those needs is essential. Unfortunately, if you’re in a specialised industry or have unique logistics requirements, you may discover that your current provider simply doesn’t have the knowledge or experience to get the job done right. This can be a frightening realisation, as logistics mistakes can have disastrous consequences for your business. Perhaps they’re not familiar with efficient warehouse storage practices, the FIFO method, or they consistently ship the wrong products, etc.   

A survey by DHL found that logistics errors cost companies an average of £310,000 per year. That’s not chump change. By partnering with a provider who is familiar with your industry and your unique logistics requirements, you can ensure that your business operations run smoothly and efficiently, without any costly errors along the way. Whether it’s homewares fulfilment, health and wellness fulfilment, or beauty fulfilment – do your due diligence to determine if your 3PL is already familiar with your industry.  

 

4) Price concerns for your 3pl services  

When it comes to logistics, the cost is undoubtedly a crucial factor in selecting your 3pl. If your 3pl isn’t saving you time and money and your ROI just isn’t clearly in sight anymore – it may be time to make the shift.  

It’s not just the direct cost of services that should be considered – such as warehouse storage, picking and packing, and shipping. Depending on the 3pl provider you use, there could be administration fees, and annual fees. There may be other numerous hidden costs associated with logistics such as delays, inventory carrying costs, and damages, that can add up quickly and have a significant impact on your bottom line.  

So, if you’re consistently going over budget or find that your 3PL provider’s rates are no longer competitive, it’s time to take a closer look at your logistics costs. Are you experiencing delays that are causing additional expenses? Are you carrying excess inventory that’s driving up your carrying costs? Are your goods arriving damaged due to poor handling practices? These are all factors that should be considered when evaluating the true cost of your logistics operations.

By working with a provider that offers transparent pricing and has a proven track record of minimising hidden logistics costs, you can ensure that you’re getting the most value for your investment. Don’t let hidden logistics costs eat away at your profits. Take the time to evaluate your current provider’s pricing and explore other options that can provide a more cost-effective solution for your logistics needs. 

 

5) Communication breakdowns around your fulfilment needs  

Finally, if you’re consistently experiencing communication breakdowns with your 3PL provider, it’s time to start looking for a new one. Good communication is essential for any successful logistics partnership, and if you’re not able to communicate effectively with your provider, you’re likely to experience a variety of issues down the line. What are their hours of operation for example and is there enough flexibility to reach them outside normal business hours?  

At Selazar, we have customer service available until 10pm. Our esteemed clients are assigned a dedicated account manager who not only maintain a professional rapport but also cultivates a personalised relationship. This approach ensures a high degree of consistency and reliability in our service delivery. Account managers help our clients from A – Z, such as setting up your online portal to onboarding your stock in one of our fulfilment centres, to replenishment, returns and more. This is how a great 3PL creates clear communication and strong relationships.  

 

Is it time to switch your third-party logistics provider? 

In summary, choosing to switch your third-party logistics provider is no small feat, but it’s often the key to maintaining the seamless flow of your logistics operations. By heeding the five tell-tale signs discussed earlier, you can steer clear of suboptimal service and opt for a more promising 3PL partner. Be sure to dedicate ample time to scrutinise potential providers, as making a well-informed decision can make all the difference in driving your business towards success. Remember, it’s not just about finding any 3PL provider, it’s about finding the right one that aligns with your business needs and goals. Contact us today if you want to make the switch from your current 3PL provider. 

Setting business goals is critical for eCommerce businesses as it provides a clear sense of direction and purpose. Furthermore, it helps to measure progress, increase motivation and focus, support decision-making, and enhance accountability. 

First up, let’s talk about the elephant in the room: sales. Everyone wants more of them. A lot more. To achieve this goal, maybe you want to expand your product lines to include all kinds of shiny, new things. Maybe you should focus on improving the customer experience because let’s face it, nobody wants to shop on a website that’s difficult to navigate. And of course, launching some seriously epic marketing campaigns to get the word out about all the amazing stuff you have to offer always helps.  

It’s all about getting crystal clear and creating a plan so your business can have a successful year. Once you have set your goals, you must create a sound strategy to achieve them. This might include identifying the steps you need to take, setting deadlines, and assigning tasks to team members. As your business grows and evolves, it’s important to regularly review your goals to ensure they are still relevant and achievable.  

 

Table of contents 

 

1) Current eCommerce market 

2) Setting and achieving your eCommerce business goals 

3) Three ways to improve your eCommerce business

4) Customer targeting 

5) Improve the customer experience 

6) How 3PL services help you grow 

7) Ecommerce business goals summary

 

 

Ecommerce market  

E-commerce is a force to be reckoned with, and it’s showing no signs of slowing down. In fact, it’s estimated that global eCommerce sales will hit £5 trillion in 2023, up from £4 trillion in 2022. That’s a lot of online shopping! 

But what’s driving this growth? There are a few key trends to keep an eye on. For starters, more and more people are using their mobile devices to shop online. Social media is also becoming an increasingly important sales channel, with businesses using platforms like Facebook, Instagram, and Pinterest to reach potential customers. And let’s not forget about subscription-based models, which are on the rise and offer a convenient way for customers to get the products they love delivered to their doorstep every month.  

Of course, the COVID-19 pandemic still has had a large residual impact on eCommerce. With many people hesitant to shop in person, online sales soared – which seemed to continue into a new lifestyle preference for many. And as more and more people become comfortable with shopping online year over year, this trend will only expand. 

So what does this all mean for eCommerce businesses? Opportunities abound! Cross-border trade is a great way to reach new markets, personalization can help you stand out in a crowded marketplace, and technologies like AI and VR marketing can take your online shopping experience to the next level. 

 

Setting and achieving your eCommerce business goals  

Setting clear and achievable business goals is an important part of running a successful eCommerce business. It’s like hitting a bullseye and it requires focus and a clear target. By setting SMART goals (specific, measurable, attainable, relevant, and time-bound), you can aim for success and hit the mark. Just remember to keep your target audience in mind, use data to inform your decisions, and set intermediate goals to track your progress. And don’t forget to adjust your aim as needed – sometimes the best targets are the moving ones!  

If you’re already using a 3PL such as Selazar, it’s important to sit down with your account manager to discuss. This way you’re both clear on your goals, can look over the timeline expectations and can ensure objectives are realistic.  

 

Three ways to improve your eCommerce business goals

 

1. Identify your business goals (examples) 

There are many business objectives that an eCommerce business might focus on, depending on its specific goals and needs. Here are a few examples of business objectives your eCommerce business should consider in the new year: 

• Increasing sales: One of the most common business objectives for an eCommerce business is to increase sales and revenue. This might involve strategies such as expanding the product line, improving the customer experience, or looking for ways to optimise. By partnering with 3pl services, you can outsource the logistics arm of your operations and focus more energy on selling and marketing – increasing sales. 
• Expanding into new markets: Your business might also want to focus on expanding into new markets, either domestically or internationally. The next logical steps would be conducting market research and adapting the business model to fit the needs of the new market. With Selazar, you can prepare your business for domestic and international shipping, from required documentation to SKU registration, and expanding our courier network.
• Increasing brand awareness: Another objective of your eCommerce business might be to increase brand awareness and visibility. You want to build a strong brand identity, using social media and other online platforms to reach new audiences, and collaborate with influencers or other businesses.
• Reducing costs: Finally, focus on reducing costs as a way to improve profitability. This might involve optimizing the workforce, automating processes, or outsourcing certain tasks to third parties – such as Selazar. 

 

Ultimately, the specific business objectives that an eCommerce business should focus on will depend on its priorities and needs. It’s important to regularly review and assess your business objectives to ensure that they are aligned with the overall direction of the business. 

2. Hone in on your customer targeting  

Identifying your target market is an important part of building a successful eCommerce business, as it helps you focus your marketing efforts and resources on the most promising opportunities. Even if you’ve previously completed this, sometimes it’s good to do a refresher. Sometimes appealing more to niche communities as opposed to general communities allows brands to capitalise better on product opportunities. There’s a sales adage that says “the riches are in the niches.” 

Niche marketing can be profitable for a number of reasons. One of the main reasons is that by focusing on a specific niche, you can target a specific group of people who are more likely to be interested in your product or service. This makes it easier to create marketing campaigns that resonate with your target audience, which can lead to higher conversion rates and ultimately, more sales. 

To clarify who your customers are, gather data on your current customers. This includes information such as their age, gender, location, income level, and interests. You can also conduct more in-depth market research to learn more about potential customers and their needs and preferences. For example, you might conduct surveys or focus groups, or analyse data from social media or other online platforms. 

Once you have a clear picture of your target market, you can use this information to inform your marketing and sales efforts. This might include tailoring your advertising to specific demographics or creating messaging and branding that resonates with your new target audience. 

 

3. Improve the customer experience 

The customer experience (CX) refers to the overall experience that a customer has with a business, from initial awareness to post-purchase evaluation. In the context of eCommerce, customer experience encompasses every touchpoint that a customer has with an online store, including browsing and searching for products, adding items to a cart, completing a purchase, and interacting with customer service.  

 

“Approximately sixty to seventy percent of profits typcially come from long term customers” 

 

Providing a positive customer experience is crucial for eCommerce businesses, as it can lead to increased customer satisfaction, loyalty, and repeat business. In order to improve customer experience, businesses can focus on optimising various aspects of the online shopping process, such as website design, payment options, shipping and returns, and customer service. By making the customer experience a priority, businesses can stand out in a crowded online market and build lasting relationships with their customers. Customer satisfaction is always a top priority, so you want to go above and beyond to ensure that your customers are happy. This includes a well-planned return and reverse logistic process as well as swift delivery speed.  

Shipping speed and dispatch are an important part of the logistics process – often leaving less evolved brands in the dust! Delivery time matters. In fact, more than 50% of customers will cancel or abandon their purchase from your online store if you fail to provide quick delivery. Take care of your customer, and they will take care of you.  

 

How can 3PL services help me grow my eCommerce business? 

Third-party logistics (3PL) providers can help eCommerce businesses streamline their operations by taking on various supply chain management tasks. By outsourcing these tasks to a 3PL, eCommerce businesses can save time and resources and focus on their core competencies.  

We handle a range of services, including warehousing, picking and packing, shipping, and even customer service. This will help to reduce overhead costs, improve efficiency, and scale operations more easily. By working with a 3PL, your eCommerce businesses can also benefit from our expertise and resources, such as specialized equipment and technology, and a broad network of carriers and other partners. 

 

Here are some benefits of using third-party logistics (3PL) for order fulfilment in your eCommerce business: 

1. Cost savings: Using a 3PL can often be more cost-effective than fulfilling orders in-house, as you don’t have to invest in warehouse space, equipment, and staffing. 

 

2. Increased efficiency: 3PLs specialize in order fulfilment and often have advanced systems and processes in place to ensure orders are processed and shipped out quickly and accurately. 

 

3. Flexibility: A 3PL can scale up or down as needed to meet changes in demand, which can be especially useful for businesses that experience seasonal fluctuations in sales. 

 

4. Improved customer experience: By outsourcing fulfilment to a 3PL, you can focus on other aspects of your business, such as marketing and customer service, which can improve the overall customer experience. 

 

5. Access to additional services: Many 3PLs offer a range of additional services, such as returns processing, kitting, and customization, which can save you time and resources. Contact us for questions on additional services.  

 

6. Improved shipping options: As a leading 3PL, we have relationships with many carriers and are able to offer more competitive shipping rates or a wider range of shipping options to customers. 

 

Ecommerce business goals 

Growing and scaling an eCommerce business can be a challenging but rewarding endeavour. Whether you’re just starting out or looking to take your business to the next level, there are a number of steps you can take to achieve success. From defining your target market and building a strong brand to investing in marketing and optimizing your website for conversions, there are many strategies you can use to drive traffic and sales to your online store. Additionally, excellent customer service, continuous improvement, and exploring new sales channels can all help you grow your business.  

Finally, don’t forget about the role that fulfilment plays in your eCommerce business. Outsourcing fulfilment tasks to a third-party logistics provider (3PL) can free up time and resources, allowing you to focus on other aspects of your business. With these tips in mind, you can set your business up for success and achieve the growth and scalability you desire. 

E commerce fulfilment and the growth of online shopping for health and wellness products is like a new fad diet; everyone is jumping on the bandwagon. Consumers are opting to buy supplements and fitness equipment online because it’s convenient. Why track down a high-street supplement store when everything they need is available at the click of a button?  

And the demand for third party logistics, well it’s skyrocketing.  Such growth has resulted in increased demand. As online retailers grow, 3PLs need streamlined fulfilment operations to make sure orders are reaching their customers safely and on time.  

 

Table of contents 

 

1) Health and wellbeing economy 

2) Health and wellness E commerce fulfilment 

3) Health and wellness products

4) Wellness trends

5) Third party logistics for health and wellness products 

6) Scaling your Health and wellness brand with custom solutions

 

 

Health and wellbeing economy  

The health and wellness economy has grown rapidly in recent years, and eCommerce has played a major role in this growth. Online shopping has made it easier for consumers to access a wider range of health and wellness products, from fitness equipment to supplements and natural remedies. The COVID-19 pandemic further accelerated this trend, as consumers have sought to take control of their health and wellness in the face of the virus. The increased focus on health and wellness has also led to a rise in the number of new products and brands entering the market, creating even more options for consumers. 

eCommerce has also been instrumental in driving the growth of niche markets within the health and wellness industry. For example, the popularity of plant-based and organic products has increased significantly in recent years, and eCommerce has made it easier for consumers to find and purchase these items. Additionally, eCommerce has enabled consumers to access a wider range of information and reviews about products, which has helped to increase consumer confidence and drive sales. 

The health and wellness economy is expected to continue to grow in the coming years, and eCommerce will likely play a major role in this growth – in fact, the wellness market is expected to reach $4.5 trillion by 2027, growing at a CAGR of 6.3% during the forecast period (2021-2027).  

As consumer preferences and lifestyles continue to evolve, eCommerce will provide a platform for new and innovative health and wellness products to reach a global audience. The increasing popularity of wellness and health-conscious lifestyles, combined with the convenience and accessibility of e-commerce, will likely continue to drive the growth of the health and wellness economy in the coming years. The upward trajectory of customers flocking online for health and wellness products is naturally having a large effect on health and wellness fulfilment.  

 

Health and wellness E commerce fulfilment 

As a 3PL, we combine human-centric solutions with technology to house and organise various products and SKU information for online sellers, then package and ship to customers worldwide through our vast courier network.  

Devoted customers around any industry prefer getting their orders quickly, and health and wellness customers are no different. This is why an efficient 3pl with next day shipping and delivery helps brands build customer retention and loyalty in this industry.  

Delivery experience matters and separates good brands from great brands. Focusing on your health and wellness products matters, but also paying attention to the customer experience does as well – sometimes more.  

32% of customers will leave a brand after one bad experience, while 59% will walk away after two bad experiences. 

Working with a trustworthy and reliable 3PL matters for your fitness and wellness-minded customer. Wellness brands can quickly elevate their brand by streamlining their online fulfilment needs.  

 

Health and wellness product warehousing and order fulfilment 

With fulfilment centres, Selazar carefully stores and handles various types of products from homewares to electronics, fashion to pet products. Handling products for the health and wellness industry is no different. Such as ambient foods or pet food, some products require special treatment for things like expiration dates. Selling outdated supplements or organic based products is something companies can’t afford to do – otherwise they can expect refunds and customer attrition.   

Fast processing and technology capable options also help to reduce other seller issues while also helping to streamline health and wellness operations logistics. Inventory mismanagement is a big issue for many businesses – so it’s critical your 3pl uses technology powered solutions to reduce human error.  

From Yoga mats to fitness equipment, the wellbeing industry encompasses a wide range of products we carefully manage to support E commerce businesses.  

 

Wellness trends for health and fitness products being fulfilled 

As for wellness trends, they’re like fashion trends but instead of a new pair of shoes, you’re buying a new yoga mat or meditation cushion. And let’s be real, who doesn’t want to be on trend, even if it’s just for a yoga class on Zoom. 

CBD products  

Cannabidiol (CBD) is a non-psychoactive compound found in cannabis and hemp plants, and it has been gaining popularity as a natural remedy for various health conditions. CBD products, such as oils, capsules, and topicals, are widely available online and are becoming increasingly popular among consumers. In the UK alone, between 8 and 11% of UK adults use CBD products.  

At-home fitness equipment  

Since Covid people have been investing more in home gym equipment such as dumbbells, resistance bands, treadmills, and yoga mats to keep fit while staying at home. Currently, the at-home fitness equipment market is growing at a AGR OF 5.2%.  

Air purifiers and air-cleaning plants 

There has been an increased focus on indoor air quality. With products such as air purifiers and air-cleaning plants – more and more brands have seen a significant rise in demand in the last 2 years. The global residential air purifier market is anticipated to reach 6.7 billion USD by 2030.  

Personalised supplements  

Personalised supplements are formulated based on an individual’s unique nutritional needs, and are tailored to their specific health goals. These supplements are becoming increasingly popular as consumers look for more targeted and effective ways to support their health.  

Sleep aids  

With the rise of remote work, many people are experiencing sleep issues, products such as weighted blankets, white noise machines, and sleep-tracking apps, have seen a significant rise in demand. 

 

Third party logistics for health and wellness products 

Using third-party logistics (3PL) for health and wellness online order fulfilment provides several benefits: 

1. Cost savings: 3PLs can help reduce shipping, storage, and handling costs for businesses.
2. Improved efficiency: 3PLs use advanced technology and processes to streamline the order fulfilment process, leading to faster and more accurate order fulfilment.
3. Scalability: 3PLs can handle large volume of orders, allowing businesses to quickly and easily scale their operations as demand grows.
4. Access to expertise: 3PLs have extensive experience and expertise in health and wellness product handling and storage, ensuring proper handling and storage of sensitive items.
5. Better customer experience: 3PLs can improve delivery times and increase the accuracy of order fulfilment, leading to a better customer experience and increased customer satisfaction.
6. Flexibility: 3PLs offer a range of services and can be customised to meet the specific needs of a business. 

 

Scaling your Health and wellness brand with custom solutions 

If you want to scale your health and wellness brand, talk to us today. Selazar offers secure storage, pick and packing services – with shipping and returns management. We offer custom packaging for brand focus sellers while also being eco-friendly, and you can even apply for 90-day credit terms. Contact us today and speak to an expert about your  E commerce fulfilment needs.  

Building a business takes time. Sometimes businesses try to do everything all at once and it hinders growth. The adage of working smarter, not harder comes into play here. For those that have heard of third-party logistics – not everyone is ready to commit right away. Businesses may be hesitant to share operational tasks with a 3rd party company. We understand, and we want to reassure you just how easy 3PL onboarding really is. Most importantly, we are available to help you through the entire process.  

Deciding to outsource your logistics processes is a big decision which should not be taken lightly – we get it. It can be challenging to give up full control of your eCommerce fulfilment after you spent copious amounts of time building your business. However, if you’re reading this article, chances are you’ve realised the benefits of warehouse storage and automation – and are already interested in outsourcing your eCommerce fulfilment.  

You want to save time, save money, and grow your business. Also, no longer does your business want the fuss and headaches of dealing with packaging and shipping and refunds. Sounds preferable, yet still it presents several key questions.   

Questions such as what exactly is 3pl onboarding? How long does it take to start with a 3PL? How does the warehouse integrate sales with my online store? How do I know when shipments go out and when my customers receive them?  

That’s why we wanted to demystify the process of onboarding with a 3PL like Selazar, what you can expect, and precisely how to get started. You’ll see just how easy it is and why you shouldn’t waste any more time being overwhelmed with your own in-house fulfilment.  

 

Table of contents 

 

1) What is 3PL onboarding? 

2) Register your 3pl services account online (cloud fulfilment) 

3) SKU details

4) Connect your online store  

5) Sending stock and ISP  

6) Trust in Selazar for your third-party logistics 

 

 

What is 3PL onboarding? 

Onboarding with a 3PL means you have signed up for eCommerce fulfilment and are in the process of injecting your stock into their warehouse(s) and courier network. From the first day you prepare your stock for the warehouses to the go-live date, a representative will walk you through each step. Together you will organise SKU information in the online portal, discuss warehouse space and compliance requirements, go over outstanding tasks, and more. 

Starting with a 3PL is an exciting time for your business. Know that you are not alone in this process and the implementation is a group effort. Planning is important, so communication is key. Other items to be discussed when onboarding include custom packaging requirements, refund protocols, store integration, and courier timelines.  

 

So, how long does it take your online business to start automating your storage and shipping in a 3PL warehouse? 

The short answer is it depends on you. With Selazar, for example, you can be up and running in as little as 1 – 2 weeks. As will be explained in detail, much of the work done begins in your customer profile online – where you will be inputting all your product information. The journey first begins digitally, then finishes with the physical procurement of onboarding your stock.  

It’s the job of the 3PL to prepare your account in detail with your unique needs and requests. This includes making sure your products are properly logged, answering key questions about your packaging journey, sales forecasting and delivery analytics. Though it’s a relatively simple and straightforward process, there are several steps that need to be implemented to ensure a smooth transition overall.  

 

Register your 3pl services account online (cloud fulfilment) 

For 3PL onboarding, the first step is to sign up with us. At this point you get a dedicated account manager for assistance. They will present to you our complimentary cloud fulfilment portal where you will start creating your company profile. 

These details include: 

• General business information
• SKU (stock keeping unit) information
• Product types 
• Average units per order
• Average weight per order
• Shelf pallet vs pallet locations vs bulk pallet storage
• Warehouse assignment location
• Packaging requirements
• Reverse logistics needs (I.e., returns)

All these details are necessary so we can begin preparing our warehouse and our staff for your onboarding. The more details, the better. This ensures there is no confusion when products are received, logged, and integrated into your warehouse shelf locations.  

 

SKU details  

Accurate SKU information is critical to managing your stock effectively. One of the advantages of working with our services is that we provide a tech-led, easy-to-use platform. We’ve eliminated antiquated manual strategies and substituted them with digital integration.  

Everything needs to be logged online, which feeds into our warehouse management system (WMS) globally – ensuring accuracy and efficiency for the pick and pack process.  

SKUs are alphanumeric numbers that serve as reference ID. This categorizes various products with their special signature. If you sell shoes, for example, and offer different colours, each colour will have a unique SKU number. SKUs help differentiate between variants. It also ensures accurate pick and pack accuracy for warehouse staff. 

Adding products in the Selazar portal is shown below.  

 

Details around your products added will include: 

• Product name
• Product description
• Brand
• Category
• Product details 

 

As shown above, inputting product information is simple. Once complete, it is saved but can be edited at any time if changes happen. If your brand decides to add more SKUs to your product offerings, you can simply “add a new product” with the same process. No calling is necessary. Just add your online data, which refreshes in real time. If you decide to take out a certain product from the product line, you can simply delete it as well. This is simple cloud fulfilment that keeps you in the driver’s seat, anytime, anywhere – ensuring you still maintain control over your order fulfilment logistics. 

 

Connect your online store 

You’re now ready to connect your online store with Selazar. You have two main options for completing this task. You can easily integrate our API with apps from Shopify and Woocommerce – as shown below. 

 

To connect Shopify for example, you easily add your access token in your Selazar portal. It will look like a link (https://yourstore.myshopify.com). This is created from your Shopify shop.  

For this you log into your Shopify account, access “Apps,” and then click “Develop Apps.” Then click “Create an App.” Use our name and you can select it from the dropdown. From there on it’s an easy and straightforward process.  

After your stock is sent and your store is connected, our warehouse will be linked in real-time to process your orders as soon as they’re made.  

*Note – If you do not have a Shopify or WooCommerce store, you can easily upload CSV files from your website into your Selazar portal. Directions for that can be found here.  

 

Preparing and sending stock  

Now you’re set up online and are ready to start moving product to us. At this stage, your online business has two options for sending the stock to one of our fulfilment centres.  

1. The simplest way to get stock to our warehouse is to have your manufacturer send it. This prevents lag time and is a lot more convenient for you. They simply need to print and add the Selazar shipping labels that we provide. This ensures easy ISP (inbound stock processing) for the warehouse. Overall, this could take more time for your manufacturing partner but is more convenient and saves you money.
2. Send the stock yourself. In this process (after you complete your online account and SKU data) we send the shipping labels to you. You then place them onto your stock boxes, and then send to our warehouse. When your stock is received, they are ready for ISP. 

 

ISP 

During inbound stock processing your pallet will need to be scanned, logged, and stored. This is relatively straightforward. Preparation is key here. Your account manager would have shown you how to log each box individually so that all your products can quickly be organised. With multiple SKUs or bundles (that you pre-organised in your portal) this process can take a bit longer. However, it is very streamlined with automatic scanners and digitally mapped warehouses for quicker processing. 

This whole process will be completed within one business day if received before 1pm.  

Depending upon the size and amount of products you have, the system assigns the appropriate warehouse location(s).  

There are four product locations: 

1) Shelf location  

2) Pallet location  

3) Pick from pallet location 

4) Reserved pallet location 

 

Trust in Selazar for your third-party logistics 

Getting started with a 3PL is an exciting step for your business. These steps demonstrate just how easy it is to start automating your eCommerce fulfilment. Allow us to do the hard lifting so you can focus on the selling. Should you have further detailed technical questions, you can visit the Selazar knowledge base – offering step-by-step instructions of integrating your store, how to add products, build a bundle, etc. If you have any questions about 3pl onboarding and eCommerce fulfilment for your brand, contact us today.